HILL TOP FARM LODGES

TERMS AND CONDITIONS

1. Introduction

These Terms and Conditions govern all bookings made with Hill Top Farm Lodges ("we", "us", "our"). By making a booking, you agree to be bound by these Terms and Conditions.

The person making the booking confirms that they are authorised to accept these Terms and Conditions on behalf of all members of the party.

These Terms and Conditions form the contract between you and Hill Top Farm Lodges.

Nothing in these Terms and Conditions affects your statutory rights under applicable consumer protection legislation.

2. Eligibility to Book

The lead guest must be at least 18 years old at the time of booking.

We cannot accommodate children aged 12 years and under.

Only those persons named on the booking confirmation may occupy the accommodation unless otherwise agreed in writing.

3. Making a Booking

A booking is confirmed when:

• We have accepted your booking request;

• We have received the required deposit or full payment; and

• We have issued a booking confirmation.

Please check your booking confirmation carefully and notify us immediately of any errors.

We cannot accept responsibility for inaccuracies arising from information supplied by you.

4. Prices and Payments

All prices are displayed in Pounds Sterling (£).

A non-refundable deposit of 25% of the total booking value is required to secure a booking.

The remaining balance must be paid no later than six weeks before arrival.

Bookings made within six weeks of arrival require full payment at the time of booking.

If payment is not received by the due date, we reserve the right to cancel the booking and retain any payments already made.

We reserve the right to correct obvious pricing errors before a booking is confirmed.

Once a booking has been confirmed, prices will not be increased except where required by law or due to an obvious pricing error.

5. Cancellation by You

All cancellations must be made in writing by email.

If you cancel:

• More than six weeks before arrival, the deposit will be retained.

• Six weeks or less before arrival, the full booking amount remains payable.

If we are able to re-let the accommodation for the cancelled period, we may, at our discretion, refund part of the monies paid after deducting reasonable administrative costs and any losses incurred.

We strongly recommend that guests obtain suitable travel and holiday cancellation insurance.

6. Changes to Bookings

Requests to amend a booking should be made as soon as possible.

Any amendment is subject to availability and may result in additional charges if the change affects the booking value.

We reserve the right to refuse amendment requests where accommodation is unavailable.

7. Cancellation by Us

In the unlikely event that we need to cancel your booking, we will notify you as soon as reasonably possible.

Where possible, we will offer alternative accommodation.

If this is not possible or acceptable to you, we will provide a full refund of all monies paid for the booking.

Our liability shall be limited to the amount paid by you for the booking, except where liability cannot legally be excluded.

8. Arrival and Departure

Check-in is available from 4:00pm on the day of arrival.

Check-out is required by 10:30am on the day of departure.

Please notify us at least 48 hours before arrival of your expected arrival time.

The key must be returned to the designated key deposit box upon departure. Guests are responsible for ensuring the lodge is left secure and that all windows and doors are locked before leaving.

9. Occupancy and Use of the Property

The accommodation is provided solely for holiday purposes.

The number of occupants must not exceed the maximum occupancy stated at the time of booking.

Subletting or transferring the booking is not permitted without our prior written consent.

Guests must behave responsibly and respectfully towards neighbouring properties and other guests.

10. Damage, Breakages and Additional Cleaning

Guests are responsible for any damage, loss, breakage or excessive cleaning requirements caused by themselves or members of their party during their stay.

Any damage or maintenance issue should be reported as soon as reasonably possible.

We reserve the right to seek reimbursement for reasonable repair, replacement or additional cleaning costs supported by evidence where appropriate.

Normal wear and tear will not be charged.

11. Access to the Property

We reserve the right to enter the property at reasonable times where necessary for:

• Emergency repairs;

• Maintenance;

• Health and safety concerns; or

• Any other legitimate operational reason.

Where practical, reasonable notice will be given.

12. Bed Linen, Towels and Utilities

Bed linen, towels, electricity and hot water are included in the accommodation price.

Guests are asked to use utilities responsibly and switch off appliances and lights when not required.

13. Smoking, Vaping and Animals

Smoking and vaping are prohibited inside all lodges.

Smoking is permitted only in designated outdoor areas.

No pets or animals are permitted anywhere within the lodges or elsewhere on the Hill Top Farm Lodges site, except for assistance dogs where required by law.

If smoking, vaping or the presence of unauthorised animals results in additional cleaning, repairs or remedial work, guests may be charged the reasonable costs incurred.

Serious breaches of this policy may result in termination of the booking without refund.

14. Visitors

Visitors are permitted only with our prior approval.

Visitors may not stay overnight unless expressly authorised by us.

Guests remain responsible for the conduct of any visitors.

For the comfort of all guests, visitors must leave the site by 10:00pm unless otherwise agreed.

15. Parking

Parking is provided at guests' own risk.

We accept no responsibility for loss of or damage to vehicles or their contents unless caused by our negligence.

Guests must use designated parking areas and comply with any site instructions.

16. Health and Safety

Guests must comply with all safety instructions provided within the accommodation.

Fireworks, sky lanterns and similar items are prohibited anywhere on the property.

Candles and naked flames are not permitted inside the lodges.

Guests should familiarise themselves with fire exits, fire safety equipment and emergency procedures upon arrival.

17. Complaints

If a problem arises during your stay, you must notify us as soon as reasonably possible so that we have an opportunity to resolve it.

We will make every reasonable effort to investigate and address complaints promptly.

Failure to report issues during your stay may affect our ability to investigate or resolve them, but will not affect your statutory rights.

18. Website Information

We take reasonable care to ensure that information on our website and promotional materials is accurate.

Occasionally, facilities or services may be unavailable due to maintenance, weather conditions or circumstances beyond our control.

Minor differences between photographs, descriptions and actual accommodation may occur and do not constitute a breach of contract.

19. Data Protection

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal information will be used only for purposes connected with your booking, legal obligations and legitimate business interests.

20. Circumstances Beyond Our Control

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Severe weather

• Flooding

• Fire

• Power outages

• Industrial disputes

• Acts of government

• Public health emergencies

• War, terrorism or civil unrest

• Failure of utility providers

We will take reasonable steps to minimise disruption wherever possible.

21. Our Liability

Nothing in these Terms and Conditions excludes or limits our liability for:

• Death or personal injury caused by our negligence;

• Fraud or fraudulent misrepresentation; or

• Any liability that cannot legally be excluded or limited under English law.

Subject to the above, we shall not be liable for indirect or consequential losses.

Our total liability arising from any booking shall not exceed the total amount paid by you for that booking.

22. Right to Refuse or Terminate a Booking

We reserve the right to refuse a booking or terminate a stay where:

• Guests breach these Terms and Conditions;

• Guests behave in a threatening, abusive, dangerous or unlawful manner;

• The accommodation is used for unlawful purposes; or

• Continued occupation may cause damage, nuisance or disturbance.

In such circumstances, guests may be required to leave immediately and no refund will be payable.

23. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Both parties agree to attempt to resolve disputes amicably before commencing legal proceedings.