top of page

Privacy Policy

Hill Top Farm Lodges

Effective Date: 1 July 2026

Hill Top Farm Lodges is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy laws.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us or stay at our lodges.

1. Who We Are

Hill Top Farm Lodges ("we", "our", "us") is the data controller responsible for your personal information.

If you have any questions regarding this Privacy Policy, please contact us using the details on our website.

2. Information We Collect

We may collect the following personal information:

  • Full name

  • Postal address

  • Email address

  • Telephone number

  • Booking information

  • Payment details (processed securely by our payment provider)

  • Vehicle registration (if provided)

  • Special requests relating to your booking

  • Communications you send to us

  • IP address and website usage information through cookies

We do not intentionally collect personal information from children under 18 years of age.

3. How We Collect Your Information

We collect information when you:

  • Make a booking

  • Contact us by phone, email or contact form

  • Subscribe to updates (where available)

  • Visit our website

  • Leave reviews

  • Communicate with us during your stay

4. How We Use Your Information

We use your information to:

  • Process and manage your booking

  • Communicate before, during and after your stay

  • Respond to enquiries

  • Process payments

  • Comply with legal obligations

  • Improve our services

  • Prevent fraud

  • Manage our business operations

  • Send marketing communications where you have consented

5. Lawful Basis for Processing

Under UK GDPR, we process your information because:

  • It is necessary to fulfil our contract with you.

  • We have a legal obligation.

  • We have a legitimate business interest.

  • You have given consent (for marketing communications).

6. Payment Information

Payments are processed securely by trusted third-party payment providers.

We do not store your full debit or credit card details.

7. Booking Providers

If your booking is made through a third-party platform (such as Airbnb, Booking.com or another booking agent), we will receive the personal information necessary to manage your reservation.

Their use of your information is governed by their own privacy policies.

8. CCTV

For the safety and security of our guests, staff and property, CCTV may operate in external communal areas.

CCTV is not used inside any accommodation.

Images are retained only for as long as necessary unless required for legal proceedings or investigations.

9. Cookies

Our website uses cookies to:

  • Improve website performance

  • Remember your preferences

  • Analyse website traffic

  • Improve user experience

You can manage or disable cookies through your browser settings.

Where required, we will request your consent before placing non-essential cookies.

10. Marketing

If you choose to receive marketing communications, we may send you information about:

  • Special offers

  • Seasonal promotions

  • News about Hill Top Farm Lodges

You may unsubscribe at any time using the unsubscribe link or by contacting us.

11. Who We Share Information With

We may share information with:

  • Payment processors

  • Website hosting providers

  • Booking platforms

  • Professional advisers

  • HM Revenue & Customs where legally required

  • Law enforcement agencies where required by law

We never sell your personal information.

12. International Transfers

Where personal information is transferred outside the UK, we ensure appropriate safeguards are in place as required under UK GDPR.

13. How Long We Keep Information

We retain personal information only for as long as necessary, including:

  • Booking records for legal and accounting purposes.

  • Financial records as required by HMRC.

  • Marketing information until consent is withdrawn.

  • Website analytics in accordance with cookie settings.

14. Your Rights

You have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your information where appropriate.

  • Restrict processing.

  • Object to processing.

  • Withdraw consent.

  • Request transfer of your information where applicable.

  • Lodge a complaint with the Information Commissioner's Office (ICO).

15. Keeping Your Information Secure

We use appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no online system can be guaranteed to be completely secure.

16. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.

The latest version will always be published on our website with the effective date shown at the top.

18. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Hill Top Farm Lodges

Email: info@hilltopfarmlodges.com

Telephone: 07786117654

Website: www.hilltopfarmlodges.co.uk

Information Commissioner's Office (ICO)

If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner's Office.

Website: https://ico.org.uk

bottom of page